Our client is an established engineering and manufacturing business that is looking for a Customer Service Team Leader to join their team. Supervising a small team of customer support staff, you''ll be responsible for supervising a team who deal with international sales enquiries. Our client is looking for someone who has worked within a business that sells internationally. This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance. Key Responsibilities Supervising a small team of customer service and administration staff. Deliver consistently high standards of customer service and communication. Act as the senior escalation point for customer queries and service issues. Oversee job setup, scheduling, administration, and close-out. Support operational teams with coordination, documentation, and planning. Maintain strong document control and administrative standards. Develop, implement, and improve administrative processes and procedures. Support audits and compliance requirements as required. Our client is looking for someone with previous experience of:- Managing a small customer support function Previous experience of working for a company that sells products internationally Strong people management and communication skills. Excellent organisational skills and attention to detail. Competent user of Microsoft Office application (including Excel) Hours