Emergency Call Handler Team Leader Location: West Midlands Hybrid working Type: 6-month contract (potential extension) Salary: 17 - 21 per hour + holiday pay Hours: Monday to Friday evenings (5:15pm - 1:30am Mon-Thurs, 4:15pm - 1:30am Fri)Sellick Partnership are currently recruiting for an Emergency Call Handler Team Leader on behalf of a public sector organisation.This role will see you leading a team responsible for handling emergency calls, ensuring a consistent and effective service is delivered during out-of-hours periods.Key ResponsibilitiesLead and support a team of emergency call handlersManage rotas and staffing levels to ensure full service coverageMonitor performance and address operational issues as they ariseSupport improvements to processes and resource planningKey RequirementsExperience leading a call handling or contact centre teamIdeally experience within an emergency services or public sector settingStrong rota planning and team management skillsExcellent communication and organisational abilityIf you believe you are well suited to this opportunity, please apply directly or contact Jack Rice at Sellick Partnership for more information. Due to the urgent nature of the role, interviews will be arranged as soon as possible.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years'' experience, hourly rates, and sa