Role Responsibility: To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner. The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement. In conjunction with the Technical Services Manager the post holder will be expected to frequently review operational processes and to seek and implement new and improved ways of working The post holder will operate as a collaborative member of the management team, ensuring that accurate information is produced to strict deadlines, analysing weaknesses and developing corrective action. Produce regular management information reports to highlight areas of weakness to provide a continuous improvement plan across all areas of the business. Monitor daily and report KPIs achievement on a weekly basis detailing mitigated actions Proactively act in a manner that supports a healthy and safe working environment through effective management of incidents and hazards. To ensure that HandS is embedded at the core of all our processes, both within the Servic