IT Support Engineer (1st/2nd Line) - MSPLocation: Aldershot, HampshireSalary: 30,000 - 34,000, or up to 38,000 for strong MSP experienceType: Permanent, full-timeThe companyOur client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They''re growing their service desk team.The roleYou''ll be a first point of contact for business customers, aiming to fix issues on the first call wherever you can. Your work will include:Handling support calls and tickets across Microsoft 365, Windows, devices, networks and cloud servicesDay-to-day M365 administration, including users, mailboxes, password resets, MFA and account queriesTroubleshooting Outlook, Teams, OneDrive, SharePoint and Windows issuesLogging, documenting and escalating tickets clearlyHelping with customer onboarding and making occasional visits to customer sitesLiaising with third-party vendorsWhat you''ll needSome experience in IT support or on a service deskConfidence and friendliness on the phone and face to face, since this role suits someone who enjoys talking to peopleComfort troubleshooting everyday issues for business usersGood attention to detail, and the ability to keep several tickets moving at onceA full UK driving licenceNice to haveMSP experience, Microsoft 365 (Exchange Online, Entra ID, SharePoint), basic networking (Wi-Fi, routers, VPNs) and any IT certifications.ECS Recruitment Group Ltd is acting as an Employment Agency in ..... full job details .....