Customer Account Manager Temporary to Permanent Salary negotiable dependent on experience Outskirts of Swindon We are currently recruiting for our client who are a company based on the outskirts of Swindon. Responsibilities and Tasks: Day to day responsibility for the management of individual accounts within operational aspects. Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met. Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs. Keeping close relations with their CRM and the relevant TL within the warehouse. Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis. Invoice relevant customers in a timely manner in line with expectations set by management. Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing. Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts. First line and prompt communication with customers should queries or complaints arise, and escalate internally so internal teams are aware of issues. Ensuring costs are being correctly charged in ..... full job details .....