Are you passionate about retail and driven by a desire to make a difference? We are working with a leading national charity to recruit a motivated and commercially minded Shop Manager to take charge of one of their busy furniture charity stores.
This is an exciting opportunity to combine your retail expertise with a role that makes a genuine impact, helping to raise vital funds to support the charity’s ongoing work across the country.
  
As the Shop Manager, you’ll be the driving force behind the store’s success. You’ll lead and inspire a team of volunteers and staff, ensuring smooth day-to-day operations while delivering an exceptional experience for both customers and donors.
A key part of your role will be to coordinate furniture collections and deliveries, ensuring seamless communication between donors, customers, and the logistics team. By creating an inviting, well-presented store, you’ll play a central role in maximising sales and generating essential income for the charity.
  
Key Responsibilities

• Oversee the day-to-day operations of the store
• Lead, motivate, and train a team of volunteers and staff
• Manage furniture collections and deliveries, liaising with customers, donors, and drivers
• Drive donations and deliver excellent customer service
• Maintain high visual merchandising and housekeeping standards
• Monitor financial performance and consistently achieve sales targets
• Inspire the team to explore innovative ways to maximise income
• Ensure full utilisation of Gift Aid on donated products
• Build and maintain an empowered, motivated, and engaged team

• Proven retail management experience — ideally within a charity, furniture, fashion, or home retail environment
• Experience managing furniture collections and deliveries
• Strong leadership, communication, and organisational skills
• Passionate about the charity’s cause and making a difference in the local community
• Flexible to work weekends when required