Retail Operations ManagerLocation: Warrington, Cheshire Reports to: Director of Commercial DevelopmentAbout St. Rocco''s HospiceAt St. Rocco''s Hospice, every purchase made in one of our shops helps provide specialist care and support for people with life-limiting illnesses and their families. Our retail operation plays a vital role in funding this care, and we''re looking for an experienced Retail Operations Manager to help take it to the next level. This is an exciting opportunity to lead an established multi-site retail business while driving future growth through new store openings, commercial innovation and operational excellence.The OpportunityAs Retail Operations Manager, you''ll lead the day-to-day performance of our retail estate, working closely with the Retail Area Manager and the E-Commerce, Logistics and New Goods Manager to ensure every shop delivers an outstanding customer experience whilst achieving ambitious commercial targets. This is far more than an operational management role.You''ll be instrumental in shaping the future of our retail business-identifying opportunities for expansion, managing property and lease negotiations, improving profitability and helping deliver our long-term commercial strategy.You''ll also be a key member of our Extended Strategic Leadership Group, contributing to wider organisational priorities and helping create a positive, collaborative culture across the hospice.What You''ll Be DoingLeading Retail PerformanceDrive the commerci