Pertemps Network Group are delighted to be supporting a forward-thinking Local Authority within their Parking Services team in the recruitment of a Customer Services Officer (Call Centre and Parking Suspensions Administrator).This is an excellent opportunity to join a high-performing Shared Parking Service, delivering frontline customer engagement and specialist suspensions administration within a dynamic and customer-focused environment.Service Area: Parking ServicesPay: £18.00 - £18.55 (PAYE)Flexibility: HybridReports to: Team Leader - Customer ServicesResponsible for: NoneRole OverviewThis role operates across two levels: Frontline Customer Services (Call Centre and Administration)Parking Suspensions and Licensing Administration The postholder will provide a professional first point of contact for all Parking Services enquiries while supporting the operational delivery of parking bay suspensions and associated licensing functions.Key Responsibilities Deliver a high-quality, first-line response to customer enquiries relating to: Penalty Charge Notices (PCNs)Parking permitsParking suspensionsPay and Display / cashless parking systemsAccessible transport enquiries Manage customer interactions via telephone, email, web-chat, correspondence and social media.Apply parking legislation, traffic management regulations and Council policy accurately and consistently.Process credit/debit card payments securely in line with Council financial procedures.Maintain accurate records of cu