We''re looking for a Senior Customer Journeys Manager to join the Customer Journeys team. This is a strategic and high-impact role where you''ll lead the design and continuous improvement of personalised customer journeys across the full lifecycle-from onboarding to retention. What it''s like to work here We play a crucial role in inspiring millions of people who share our founding belief that nature, beauty and history are for everyone, forever. We use our knowledge and expertise to create a shared understanding of our customers, guiding the organisation to deliver personalised experiences that are relevant and meaningful to people''s lives. We''re continuously learning about our audiences, testing and optimising in order to meet their evolving needs and expectations. Your contractual location will be our head office in Swindon and there''ll be an expectation for you to attend the office. However, there is flexibility on where you''re based at other times. You''ll be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you''ll be doing As a senior leader in the Customer Journeys team, you''ll be responsible for steering and planning the optimisation of customer journeys using insight, data and journey maps. You''ll lead a team of specialists focused on lifecycle management, personalisation, testing, optimisation and product management. You''ll collaborate with Marketing, Membership and Suppo