Workshop Controller - Automotive AftersalesSalary: 28,000- 30,000 basic 36,000- 40,000 OTEJob Type: Full-time, PermanentLocation: LeicesterWe are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership, responsible for driving workshop efficiency, technical performance, and customer satisfaction.The RoleAs Workshop Controller, you will take ownership of the day-to-day running of the workshop, ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience.Key ResponsibilitiesDrive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fixLead and influence customer-facing teams to maximise upsell while maintaining excellent customer serviceImplement and adopt new digital systems and processes as part of the group''s digitalisation strategyDevelop the skills, knowledge, and career progression of workshop team membersOptimise operational processes across the customer journey, including Vehicle Health ChecksEnsure full compliance with group financial processes, DVSA MOT standards, and Health and Safety regulationsMake a positive and measurable impact across the aftersales department and wider dealershipAbout YouPrevious experien