Senior Technical Services Manager (Cluster Lead) Central London Up to £80,000 + 10% Bonus + Excellent Benefits A leading facilities management provider is seeking a Senior Technical Services Manager (Cluster Lead) to oversee the delivery of Hard FM services across a portfolio of premium London sites. This is a senior leadership opportunity where you''ll drive operational excellence, lead technical teams and build strong client relationships while ensuring the highest standards of compliance and service delivery. The Role As the Senior Technical Services Manager, you will: Lead and develop a team of Technical Services Managers, engineers and support staff across a multi-site portfolio. Oversee the delivery of Hard FM services, ensuring all PPMs, reactive maintenance and small projects are completed to agreed SLA and KPI standards. Manage statutory compliance, health and safety, permits to work, RAMS and safe systems of work. Lead contractor and subcontractor performance, ensuring quality, compliance and operational excellence. Build trusted relationships with clients, acting as the senior point of contact for technical service delivery and escalations. Support budget management, cost control and commercial performance across the contract. Drive continuous improvement, engineering resilience, lifecycle planning and business continuity initiatives. Produce clear operational and compliance reports for internal and client stakeholders. About You To be successful in this role, ..... full job details .....