Job Title: Customer Service Planner Location: Essex Salary: 27,000 per annum Contract Type: Permanent About the Role:We are seeking a dedicated and proactive Customer Service Planner to join our team supporting social housing operations across Essex. This pivotal role involves scheduling and coordinating repairs and maintenance appointments, liaising with tenants, contractors, and internal teams to ensure a high standard of service delivery.Key Responsibilities:Act as the first point of contact for tenants, handling incoming repair requests via phone, and digital platforms.Efficiently schedule and allocate appointments for repairs and maintenance, ensuring optimal use of operative diaries and resources.Monitor progress of works and communicate updates with tenants and relevant stakeholders.Liaise with contractors, operatives, and surveyors to resolve queries and ensure timely completion of jobs.Handle complaints and service issues promptly, professionally, and in line with company procedures.Maintain accurate records using housing and scheduling systems (e.g., Orchard, DRS, or similar).Support the delivery of KPIs including first-time fix rates, tenant satisfaction, and job completion times.Requirements:Previous experience in a scheduling, coordination, or customer service role (ideally within social housing or property maintenance).Excellent communication and interpersonal skills.Strong IT skills, with experience using CRM, housing management, or scheduling systems.Ability