Customer Service & Home Delivery Coordinator
Location: Banbury 
Salary: Up to 27k 
Contract: Permanent / Full‑Time

Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team.

This role is perfect for someone who enjoys problem‑solving, communicating with customers, and working collaboratively across different departments.


What You’ll Be Doing

• Providing a high level of customer service via email and telephone
  
  
• Managing and processing home delivery orders accurately
  
  
• Liaising with internal teams, warehouses, retailers, and delivery carriers
  
  
• Responding promptly to customer enquiries and transport‑related queries
  
  
• Handling delivery issues, failures, and general service questions
  
  
• Investigating customer complaints and resolving them efficiently
  
  
• Escalating complex issues to the Line Manager when required
  
  
• Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives

• Self‑motivated and able to work independently when needed
  
  
• Excellent verbal communication skills
  
  
• Strong organisational abilities and attention to detail
  
  
• Confident handling confidential information
  
  
• A team player who works flexibly to achieve shared goals
  
  
• Someone who takes ownership of customer issues and sees them through to resolution
  
  
• Comfortable working in a multicultural environment
  
  
• Able to work both independently and as part of a team

• NVQ Level 3 in Customer Service, Administration, or equivalent
  
  
• Proven experience in a similar customer service or home delivery role
  
  
• Excellent telephone manner
  
  
• Strong IT and data‑entry skills, including experience with spreadsheets
  
  
• Background in a call centre, help desk, or similar environment is beneficial