Sales Support Follow Ups£28k OTE (£25k basic) / £14.80 / hr FTC rate - Full time, office based, West WickhamBe the first voice our customers hear and help us deliver the UK''s most loved service.We''re looking for someone warm, organised, and customer-focused to join our support team. You''ll play a vital role in guiding new enquiries through to appointment bookings, while ensuring every interaction reflects the care and quality we''re known for.This is a full-time, employed position."We''re a close-knit team - it''s a place where you feel heard and supported every day." - Team MemberWhat you can expect:You''ll complete high-quality sales follow-ups, ensuring no opportunity is missed and our pipeline remains healthy - this is the key component of the role.You''ll be the welcoming voice of our company - speaking with customers over the phone and via email.You''ll manage all new customer enquiries, helping convert qualified leads into booked appointments for our design consultants.You''ll carefully brief our sales consultants, so they arrive fully prepared with everything they need to delight the customer.You''ll support post-sale activity too - including appointment bookings and customer updates - ensuring smooth handovers across teams.You''ll feel part of a friendly and supportive environment where doing the right thing for the customer always comes first.Why work for us?£28k OTE (£25k basic salary1 additional day''s holiday per year after 3 yearsPension schemeUniform provide