JOB DESCRIPTIONJoin the Guinness Partnership team as a Customer Service Advisor Are you passionate about helping others and delivering outstanding service? We are looking to recruit several Customer Service Advisors to join our friendly and dedicated team in Oldham. What you will do As a Customer Service Advisor, you ll be the first point of contact for our residents. You will handle a variety of queries, some of which may be sensitive or complex, with empathy and professionalism. Your role will be key in ensuring our residents feel heard, supported, and valued. About the Role Full-time: 35 hours per week Hybrid working: 3 days in the office, 2 days remote Shift pattern: Rotational shifts covering 8:00am - 8:00pm; You must be able to work all shift patterns What we are looking for We welcome applicants from all backgrounds - no prior experience in housing or contact centres is required. What matters most is your attitude and approach. Resilient and enthusiastic, even when conversations get tough. Empathetic and caring, especially when supporting vulnerable residents. Proactive and positive, with a real can do spirit. Exceptional customer service skills: Proven experience in delivering outstanding support, with a genuine commitment to helping others. Strong communication abilities: Confident and clear across phone, email, and live chat. Attention to detail: Methodical, accurate, and reliable in recording information. You will be able to demonstrate these essen