Technical Support Engineer - Graduate ConsideredAn exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a

Technical Support Engineer.Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.You''ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you''ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.If you''re eager to grow your career in a dynamic, fast-paced environment, we would love to hear from you.Location:

Central London 3 days in office / 2 days remoteSalary:

GBP28,000 - GBP35,000 + healthcare, pension etc.Requirements for Technical Support Engineer - Graduate ConsideredTop academics including a minimum 2.1 bachelors from a leading University in a STEM-related disciplineAt least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).Basic scripting knowledge in Python or Bash beneficialExcellent customer-facing skills - you should have commercial experience in a role involving lots of communication (can be from internship / summer job)A motivated self-starter with a problem-solving attitudeStrong aptitude for picking up technologiesAbility to work with autonomy and as part of a teamGreat communication skills with fluent spoken and written EnglishYou are keen to work in a client-facing technical role (opposed to taking the RandD route)Responsibilities for Technical Support EngineerYou will initially be fully trained on the software platform to understand the intricacies of the productYou will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)Manage customer issues from initial report through to resolutionBasic troubleshooting, and escalation of issues to the tech teamGive an excellent customer experience throughout the resolution processWhat this offersWorking for an industry-leading software company who has a fantastic track record of successfully hiring and training graduatesAn exciting opportunity to support a cutting-edge machine learning platformA good remuneration and benefits packageApplicationsIf you have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent)are on your CV. Please send an up-to-date CV via the relevant link.RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn t of interest, please visit our website to see our other opportunities.We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#J-18808-Ljbffr