Customer Service CoordinatorMarlow, Buckinghamshire (Hybrid after probation)Private Medical Dental Insurance Flexible Hours 8% Matched PensionOur client, a well-established engineering and technology business serving international markets, is seeking a proactive Customer Service Coordinator to join their commercial operations team in Marlow. This is a pivotal role acting as the primary point of contact between customers, sales, operations, engineering, and other internal stakeholders. You''ll play a key part in ensuring orders are processed efficiently, customers receive exceptional service, and business objectives relating to operational performance and revenue delivery are achieved. If you enjoy building relationships, solving problems, and working in a fast-paced environment where no two days are the same, this could be an excellent opportunity. Customer Service CoordinatorWhat You''ll Be DoingCustomer Service and Account SupportAct as the main point of contact for customers and designated sales territories.Handle customer enquiries via phone and email, ensuring a professional and responsive service.Provide customers and sales managers with accurate updates regarding order status and delivery schedules.Take ownership of customer issues and complaints, driving them through to successful resolution.Conduct regular customer courtesy calls and maintain strong working relationships with key accounts.Order Processing and AdministrationReceive, review, and process customer ..... full job details .....