Head of Operations (Service Delivery and Digital Transformation)Location: Northamptonshire (Hybrid) Role Type: Permanent, Senior Leadership Sector: Technology-Enabled Professional Services / HR TechThe OpportunityOur client is a global, industry leader, partnering with thousands of organisations to drive intelligent, data-led decision-making. Following a period of sustained growth, they are seeking a strategic Head of Operations to modernise their service delivery engine and lead their operational strategy into its next phase of evolution.This is a pivotal role for a leader who excels at the intersection of people leadership and digital adoption. You will be responsible for transforming operational workflows, leveraging automation to ensure the business can scale efficiently without compromising the quality of service.The RoleAs Head of Operations, you will lead a multi-layered team of people leaders to deliver high-accuracy services within a fast-paced, regulated environment.Operational Optimisation: Lead the "Operational Health Score," driving improvements in Turn Around Times (TAT) and process efficiency through data-driven insights.Digital Transformation: Act as the bridge between operations and technology, identifying opportunities for RPA and AI implementation to unlock smarter, more scalable ways of working.Strategic Resource Planning: Align operational capacity with commercial demand, managing resource planning and budget drivers to optimise margins and performance.C