Location: Hybrid with any base location London: £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum (in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range) Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 Do you have excellent stakeholder management and communication skills? Are you capable of influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you! We''re looking for an IT Service Design and Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you''ll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective collaboration with project teams, technical owners, and service operations. By embedding service governance and quality assurance into the delivery lifecycle, you''ll ensure that services are reliable, supportable, and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transit