OverviewWho We AreEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we''ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH WayAt Employment Hero, we''re proud of our unique DNA, which we call The EH Way.

We are Mission First - everything we do is driven by our Mission

We are Remote First - we champion a remote environment with asynchronous communication and autonomy

We are AI First - AI is a fundamental part of how we operate, innovate, and scale

We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and strive to be more than average

This roleOur HR Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero HR product. In this role, you will support our customers to ensure accuracy and correctness of HR compliance and legislative conditions of employment for our clients. You will address customer issues with professionalism and care, and escalate to the appropriate teams where necessary.

Your key focus areas

Supporting customers post go-live by resolving HR-related queries with care, speed, and accuracy

Driving confident HR platform adoption and usage by offering proactive guidance and compliance expertise

Contributing to ongoing product and process improvements using customer feedback and insights

Reducing HR support escalations by providing effective first-touch resolutions and knowledge-sharing

This will include

You will provide support to clients after they go-live by walking them through updates or troubleshooting (e.g., award interpretation and platform configuration)

You will respond to HR-related queries from internal support team members and external clients via email, phone and the Employment Hero platform

Take on client and team HR escalations for our customers

Assist with requirements gathering to run post-mortems and internal support team workshops

Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery

Work closely with a team of Support Consultants and lead HR platform adoption to meet each client\''s specific requests

Help build and continually improve documentation, and embrace new and existing technologies to improve service for customers and internal teams

Be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness

Who You AreTo thrive at Employment Hero, you should embody The EH Way — operating with focus, agility, and impact. For this role, you''ll also bring:

A background in HR or related field

Experience in SaaS and customer support is preferred

Previous experience in setting up, implementing or administering HRIS/HCM systems

A confident and engaging communicator who is comfortable building relationships

Well-organised with the ability to juggle multiple priorities and deadlines

An attitude that always puts the customer''s needs first

The ability to identify issues early and work with the team to resolve them

Strong and polished verbal and written communication skills

High emotional intelligence and maturity

What We Can OfferAt Employment Hero, we don’t just talk about a better way to work — we live it. Joining Employment Hero means:

You will work remotely, with flexibility to own your time and impact

You will access cutting-edge tools to amplify your work, knowledge and outputs

You''ll surround yourself with ambitious, outcome-driven colleagues

You''ll own ESOP (employee share options) in one of the world\''s fastest-growing tech companies

You will have access to benefits including generous paternity leave, subsidised egg freezing, a WFH office expense budget, and learning and development opportunities

Privacy and diversity notes: We are committed to safeguarding the privacy of your application data. Our Applicant Privacy Policy is available here: employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences and invites people of all backgrounds and identities to apply for this position.

Additional

Seniority level: Associate

Employment type: Full-time

Job function: Human Resources

Industries: Technology, Information and Internet

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