Linux Engineer (Service Support)Salary: £45,000 + 10% Allowance + Bonus - Total Compensation circa £50,000Location: Stevenage - full time on siteClearance: DV Cleared or DV Clearable. Initially SC ClearedThe Company: You will join a world class consultancy bringing digital transformation to the MoD. Due to the size and expertise there is excellent scope for training and career progression.The role:As Linux Engineer, you will play a crucial role in supporting our live services. You will join our established team providing support to customers IT systems.This opportunity is a customer facing role, so the most important attributes are for you to be able to work and able to converse well with our customers.You will support our high-profile customer through the implementation andamp; configuration of complex IT solutionsThe role Your role will involve receiving andamp; reviewing customer related system issues via a ticketing system and resolving issues as necessary to ensure we maintain system operational states within the current SLA''s andamp; KPI''s. Reviewing andamp; producing documentation, recording all processes to enable first time fixes and quick resolutions etc Monitoring system status and reporting issues quickly to service management and the relevant teams as necessary.You will need to maintain a high level of customer satisfaction by clarifying the customers'' needs and ensure they are met whilst working within your agreed support role as defined by your management te