At The Mosaic Practice, we are seeking an experienced and highly organised Practice Manager to take operational responsibility for the smooth and effective running of our growing multidisciplinary therapy service.This is a senior, hands-on role suited to someone who thrives on structure, systems and problem-solving, and who takes genuine ownership of their work.We work with children with complex and profound communication and neurological needs across Hertfordshire and surrounding counties. Our service is fast-paced, emotionally meaningful, and operationally complex. This role is central to everything we do.The RoleYou will be responsible for managing the core operational systems of the practice, including:Practice OperationsEnd-to-end management of waiting lists, referrals, scheduling, clinician diaries and location bookings.Ensuring data is accurate, up to date, and compliant with GDPR.Designing, maintaining and improving administrative systems and workflows.HR and Team SupportManaging recruitment administration (job adverts, shortlisting, interview coordination, onboarding).Maintaining staff records, contracts, training logs, holiday and sickness tracking.Supporting induction processes and ongoing staff compliance.Client Experience and CommunicationActing as first point of contact for families, schools and commissioners.Managing professional written and verbal communication across email, phone and documentation.Overseeing practice communications (website updates, newslette