End date Friday 11 July 2025 Salary range £90,440 - £106,400 We support flexible working Learn more about flexible working.Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Lead Service Designer (12-Month FTC)LOCATION: London SALARY: £90,440 - £106,400HOURS: Full TimeDURATION: 12-Month Fixed-Term Contract WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office. About this opportunityWe have 2 opportunities for senior roles in the Everyday Banking Design team. While both roles are listed here under the title Lead Service Designer; one will be a Squad Lead who''ll lead the Experience Design team for one of our flagship Labs (this includes line management responsibility); the other is for a Lead Service Designer / Experience Strategist who''ll be hands-on with leading work and spearheading the development of an experience-led product vision for their Lab.We''re looking for people who lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.As a Lead Service Designer, you''ll work within our team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation.You''ll be comfortable in all aspects of service design - from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subj