Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Altrincham. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences. You ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations. Our client''s ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry. The is an office based role offering a competitive salary of up to £35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday! If this role is of interest to you, please apply online. Role of Travel Customer Service Team Leader: Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals Monitor team performance, providing feedback, training, and support to enhance skills and productivity Manage complex customer enquiries and escalations, ensuring timely and effective resolution Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency Collaborate with internal departments to streamline workflows A