Our client, a leading Liverpool law firm recognised by Legal 500 and Chambers and Partners, is looking for a Technical Business Analyst to join its City Centre office. You''ll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role Gather requirements from fee earners and department heads, and map end-to-end legal workflows (credit hire, PI, litigation and more) Turn legal and operational needs into clear functional and technical specs Act as product owner or SME for platforms such as Proclaim and Toca, supporting configuration, workflows, templates and automation Test new features, integrations and releases, and run UAT Build MI/BI reports and dashboards covering SLAs, case progress and KPIs Design leaner processes and support low-code/no-code automation (Power Platform) Ensure all solutions meet UK GDPR, SRA and internal governance requirements Run workshops, deliver training and present business cases for change Essential Experience in a law firm, legal services provider, insurance/litigation or similar regulated environment Strong understanding of legal workflows (PI, credit hire, litigation, conveyancing or commercial) Process analysis and documentation experience (BPMN, user stories, functional specs) Understanding of CMS, DMS and legal workflow automation Strong analytical skills, with excellent communication and stakeholder management Able to manage multiple projects in ..... full job details .....