Here at Vibe Recruit we are currently assisting our clients expanding business and are now offering an exciting opportunity to join the team, as Service Advisor at the Romford branch. This is a full-time temporary role, working Monday - Friday 8:00am - 6:00pm, with rotational Saturdays.Role Responsibilities:Ensuring that we are always providing the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.Talks and listens to customers to build rapport and understand their service/repair requirements.Uses a good understanding of the customer''s needs to guide them towards the product/service that will best meet their needs.Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customer