SENIOR SERVICE ADVISOR Salary: £40,000-£45,000 DOE Hours: Monday-Friday 08:00-17:00 Saturday: Alternate Saturday mornings Job Type: Full-Time Permanent Are you an experienced Senior Service Advisor looking for your next challenge within a busy HGV or commercial vehicle dealership?The Role Your responsibilities will include: Welcoming customers and providing a professional and friendly service Taking detailed information from customers regarding vehicle faults and repair requirements Accurately logging vehicle concerns and creating job cards Booking vehicles into the workshop and managing appointments Liaising with the Workshop Manager to maximise workshop efficiency and loading Keeping customers updated throughout the repair process Providing accurate repair estimates and explaining recommended work Promoting additional maintenance, workshop services and relevant products Handling customer payments and cash transactions accurately Managing invoicing and service department administration Dealing with customer queries and resolving concerns professionally Supporting customer retention and building strong long-term relationships Leading by example and supporting colleagues within the Service DepartmentWhat We''re Looking For Proven experience as a Senior Service Advisor, Service Advisor or similar Previous experience within an automotive, HGV or commercial vehicle dealership/workshop Strong knowledge of vehicle systems and maintenance Excellent customer ..... full job details .....