We are looking for someone like you to join our team as a Customer Service Advisor for The Royal Mint based in Llantrisant, CF72 8YT. Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You''ll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you''ll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction. Shifts available and pay rate:There are 2 shifts and payrates available Core Hours: Monday to Friday 9am - 5pm Pay rate of 24,847 Extended hours - Monday to Friday, working every other Saturday Pay rate of 27,350 per year Mid-week mornings: 8 AM to 4 PM Mid-week afternoons: 12 PM to 8 PM Saturday shift: 9 AM to 4 PM Sunday shift: 10 AM to 5 PMWhat you will do on a typical day as a Customer Service Adviser for The Royal Mint: Handle a variety of customer inquiries and complaints efficiently. Represent The Royal Mint, ensuring all communications reflect its brand and values. Collaborate with different departments to resolve customer queries promptly and personally. Maintain clear, accurate records to facilitate effective problem-solving and track customer service success.Key Requirements: To deal effectively with all manner of customer queries and complain