Role: Matchday Premium Ticketing AssistantHours: To work home matchdays throughout the season including Men''s Premier League, WSL, European, Cup games and FriendliesLocation: American Express Stadium, Brighton, BN1 9BLContract Type: Worker AgreementDeadline Day: 24th August 2026About Brighton and Hove Albion FCWe compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.Deliver exceptional matchday service to our premium members!In this role you will be stationed in the 1901 ticket office on matchdays to act as a key representative for the club. You will handle general matchday, ticketing, and hospitality enquiries from high net worth members, process ticket collections, and accurately capture customer details within our ticketing system. Additionally, you will proactively upsell and cross-sell commercial products and assist at turnstiles with NFC ticketing operations whenever required.About youYou will have excellent customer service skills, with the ability to work calmly under pressure. While prior customer service, sales, or ticketing system experience is desirable, we place the highest value on your positive attitude, strong interpersonal skills, and dedication to championing our Team Brighton values.Our values are essential to our successOur values serve as guiding principles for how we connect ..... full job details .....