Role PurposeProvide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g. ASB and other requests from leaseholders for services. At all times have regard to all Contracts, legislative and policy requirements.Responsibilities Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary.Be proactive in making early personal contact with leaseholders to establish the reason for non- payment.Identify the reason for non- payment, complete income, and expenditure assessments, make fair and reasonable agreements and monitor repayments.Identifying leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services.Agree and create payment plans on customer accounts promoting the use of Direct Debit and Standing Orders.et up and monitor Direct Debit instructions and process any cheques received appropriately.Investigate and process: - payment transfer requests, refunds for the