Customer Service and Sales Agent Location: Ormskirk, Lancashire (Office-Based) Salary: £27,000 Shifts: Must be fully flexible to work Monday to Saturday with occasional Sunday About the Role We re recruiting for a Customer Service and Sales Agent to join a dynamic travel reservations team with our client based at their head office in the Ormskirk area. You''ll engage directly with customers to understand their needs, recommend tailored holiday solutions, and secure bookings. This is a sales-focused role where service quality and customer satisfaction go together, hand in hand. Key Responsibilities Respond to enquiries by phone and email with expert, personalised adviceConvert leads into confirmed bookings while meeting individual and team sales targetsOffer additional services and upgrades to enhance customer valueManage bookings accurately and liaise with internal teams to finalise travel arrangementsBuild strong customer relationships and resolve queries professionallyStay informed on products, destinations, and promotions to support confident recommendations What We re Looking For Experience in customer service, sales or desirably travel reservations.Confident communicator with strong influencing skillsGoal-driven, self-motivated, and resilient under pressureHigh attention to detail and capable of managing multiple bookingsA team player with a proactive, customer-first mindsetTravel industry experience or knowledge is an advantage but not desirable If this sounds like