Customer Care Partner Salary: Up to £27,000 per year Department: Customer Experience Reports to: Customer Experience Manager About Family First Day Nurseries At Family First Day Nurseries, we are transforming early years education through strategic innovation and market leadership. As one of the UK''s largest nursery groups, we are dedicated to empowering children, supporting families, and developing exceptional talent within our teams. With a focus on excellence, innovation, and sustainable growth, we aim to deliver outstanding care and education. About the Role As a Customer Care Partner, you will play a key role in delivering an exceptional experience for our families and internal teams. You''ll be the first point of contact for enquiries, feedback, and support, ensuring that every interaction reflects our values of care, professionalism, and integrity. You will work closely with area managers, nursery teams, and other departments to provide timely, empathetic, and effective responses to families, helping us maintain our strong reputation for outstanding service across all our nurseries. Please note that this role is hybrid, and the successful candidate will be required to travel to our Support Office in Welwyn Garden City twice a week. Key Responsibilities Act as a friendly and professional point of contact for all customer enquiries via phone, email, and online platforms. Manage and respond to feedback, compliments, and complaints with empathy and e