Overview

Job Title:

Head of Digital Delivery Management and Business AnalysisBand:

6Location:

Liverpool / Newport / Norwich / BirminghamTerms:

PermanentHours:

Full Time / Compressed HoursClosing Date: 06/10/25We are the largest public procurement organisation in the UK. We help thousands of public and third sector buyers in the UK with over £20 billion being spent through our agreements each year. There has never been a better time to join CCS, as we digitise workflows, embrace the latest technology, and invest in our people to offer excellent career development opportunities. If you can contribute to this journey, you could join our diverse team of over 800 colleagues.Job SummaryThe Head of Digital Delivery Management and Business Analysis will oversee the planning, coordination, and delivery of critical digital projects and program delivery, ensuring alignment with organisational objectives. This role requires strong leadership, analytical expertise, and the ability to manage complex change initiatives across the organisation.Directorate OverviewThe Digital and Data Services (DDS) directorate is at the heart of CCS''s digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We are building a world-class digital capability to revolutionise how the public sector buys common goods and services.Team SummaryYou will join the team responsible for ensuring digital projects, products and services have the right level of capability and capacity to deliver effectively and efficiently.Key Accountabilities

Lead and develop the Digital Delivery Management and Business Analysis functions, fostering a culture of excellence and continuous improvement.Build and lead a community of practice and develop capability in delivery management and business analysis.Develop and execute strategies for end-to-end delivery of IT projects and programmes, ensuring they are completed on time, within scope, and within budget.Act as a key stakeholder liaison, coordinating with senior management to align digital projects with organisational goals.Develop and maintain digital delivery management frameworks, methodologies, and standards including Agile and Lean practices.Monitor and report on delivery progress, risks, and issues, ensuring effective mitigation and resolution.Promote best practices in business analysis, including requirement gathering, process optimisation, and stakeholder engagement.Contribute to business case development and drive realisation of benefits from digital change initiatives.Manage resource planning, capacity, and utilisation across multiple digital projects to promote effective cross-functional delivery.Experiment with new and innovative ways of working to enhance delivery across the enterprise.Essential Criteria (to be assessed at application)

Strong track record in digital and non-digital stakeholder management with the ability to resolve conflicts.Experience in driving digital transformation and IT solution delivery.Extensive experience leading IT delivery management teams on complex IT projects and programmes.Deep understanding of IT project methodologies, including Agile, Prince2, or similar frameworks.A relevant certification such as Prince2, PMP, Scrum, Agile, or Business Analysis.Success Profiles (to be assessed at interview)

You will be assessed against the following behaviours: Leadership, Delivering at Pace, Making Effective Decisions.Technical skills to be assessed may include Business Analysis and Agile/Lean practices. Some skills may be tested via an exercise at interview.Assessment

If shortlisted, you will be asked to take part in an alternative leadership assessment. These assessments are for supporting the panel''s decision making and do not determine pass/fail by themselves. They help identify areas to explore at interview. You may be considered for a role at a lower pay band within the same job family if not successful at interview but close to the benchmark score.Please note: AI-generated content is not a substitute for truthful, first-hand experience. See our candidate guidance for appropriate use.What we offer

A discretionary non-contractual performance-related bonusHybrid working: remote work plus office locationsMinimum 25 days annual leave, up to 30 days with serviceHow we reward your work

Refer to the candidate pack for full details. The Civil Service People Plan and Civil Service DandI Strategy guide our policies. For accessibility, contact recruitment@crowncommercial.gov.uk.Selection Process

Shortlisted candidates will be contacted after the closing date. Sift starts the week of 6 October and interviews are planned for the week of 3 November, either at CCS offices or via video. Times and dates to be confirmed. Details at the time of invitation.Please note: You may be asked to use AI tools; ensure all examples are truthful and from your own experience. See the candidate guidance for more information.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Government Administration

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