Permanent - Full TimeWe are looking to recruit a Customer Service Planner to join our team.About the RoleJoining our team, you will take ownership of and manage planned preventative maintenance (PPM) and reactive jobs using in house systems to schedule works, ensuring future appointments meet contractual Service Level Agreements; handle client calls and emails to log issues; maintain timely system updates for client and operations visibility; liaise with engineers to ensure they have necessary supplies; assist with ordering and stock management; review and upload compliance documents; monitor case workload and escalate issues to the Team Leader as needed; and adopt a continuous improvement mindset to proactively enhance operational efficiency and customer serviceAbout YouTo come from a planning or scheduling background.Candidates will have the following: Microsoft Office, Word and Excel abilities Excellent administration skills Excellent customer service skills Excellent organisation skills Good knowledge of repairs and maintenance sector or trade-based backgroundBenefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance and Accident Cover Share Save Enhanced Maternity and Paternity Pay Work Perks Discounts and Vouchers Buy and Sell Holiday Schemes Flexible Working and Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Le