OUTBOUND CUSTOMER SUCCESS ADVISORSalford M50- Parking onsiteMonday- Friday (Fulltime in the office)9am-5pm 13.33 per hour ( 26k)ASAP - Ongoing (Possibility to be extended or taken on permanently for the right person)Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you!What You''ll Do:As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client''s Reward scheme. Here''s what you can expect to do:Engage Customers: Reach out to customers who have onboarded but haven''t yet claimed their rewards, guiding them through the claims process with care and clarity.Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.Quote Progression: Contact customers who have requested quotes but haven''t provided necessary information to move forward.Follow-Up: Reconnect with customers who haven''t responded to ..... full job details .....