Thrive Trowbridge are delighted to be working with our client in Devizes who are actively seeking to engage an IT Analyst on a permanent basis. What you will be doing:Resolving help desk issues including troubleshooting hardware and software issues by email, phone and in personSetting up accounts for staff and installing and configuring computer hardware, software, networks, printers, and mobile devicesResponding to breakdowns, investigating, diagnosing and solving computer software and hardware faultsRepairing equipment and replacing partsIT project work What you will need to succeed:Experience in an end user desktop support role or IT operations environmentProven hardware and software knowledgeWindows 11 and Windows Server 2022 as well as Microsoft 365 / AzureAdvanced printer / peripheral device troubleshootingTCP/IP, DNS and DHCPExperience of VoIP telephony services Excellent customer service and communication skills at all levelsOrganised and able to work under pressure and to deadlinesWhat you will receive in return :Competitive salaryFull-time Monday to FridayExcellent benefits package including generous holiday allowance and health A great opportunity where you can develop your careerWhat you need to do next:If this position sounds of interest and you would like to be considered, please email (url removed)Thrive Group are acting as an employment agency in relationship to this vacancy.If you have not heard from a consultant within 7 days, please assume you have been uns