Parking Appeals and Processing OfficerLocation: Ealing (Hybrid / Office-based - up to 5 days per week depending on workload)Contract: 3 months (likely extension)Pay Rate: 20.96 per hour (PAYE) 27.33 per hour (Umbrella)Preferred Start Date: ASAPInterview Dates: ASAPAbout the RoleEaling Council is seeking an experienced Parking Appeals and Processing Officer to support the Business Processing Manager in delivering an efficient and effective parking administration service. This role plays a key part in ensuring statutory timescales are met, customer enquiries are handled professionally, and appeals are prepared and presented in line with current parking legislation.This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check.Key ResponsibilitiesPrepare and present appeal cases for London Tribunals, including collating evidence and attending hearings on behalf of the Council.Consider and respond to PCN representations, applying discretion where appropriate and ensuring compliance with legislation and council policy.Update PCN and permit cases on parking systems and maintain accurate records and statistics using MS Excel.Respond to PCN and permit enquiries via telephone, email and post, including complaints and Member or MP enquiries.Assist with special projects, such as Controlled Parking Zones and website content updates.Keep up to date with legislative changes and embed them into day-to-day working practices.Support the training