Are you passionate about social media and customer care? Do you thrive in fast-paced environments where you can make a real impact? Our client is looking for a dynamic Social Media Crisis Management Specialist to join their new Social Brand Reputation Team! This team is dedicated to ensuring a seamless experience for users while safeguarding the organisation''s reputation on social platforms. If you''re ready to roll up your sleeves and dive into the exciting world of social media management, we want to hear from you!About the Role:As a key player in the Social Brand Reputation Team, you will:Provide exceptional support for viral and influencer posts, collaborating closely with customer care teams.Serve as the frontline team for addressing issues surfacing on social media in partnership with Marketing and Communications.What You''ll Do:Monitor andamp; Respond: Use our social media tool, Sprinklr, to track influencer and viral posts, addressing customer care inquiries and negative feedback.Collaborate: Work hand-in-hand with Marketing and Communications to craft thoughtful replies to influencer and viral content.Elevate Customer Care: Bring a marketing-savvy perspective to our customer care practises, ensuring we respond effectively and with impact.Manage Crises: Handle various aspects of brand crises on social media, including social listening, reporting, crafting in-feed posts, and liaising with policy teams.Engage with Stakeholders: Communicate effectively with senior-level