About Scrumconnect Consulting Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver secure, accessible, and user-centred digital services that improve millions of lives. We value our people as much as our work. Our culture is collaborative, inclusive, and driven by continuous learning, enabling our teams to deliver meaningful digital transformation at scale. Background to the Role We are expanding our Digital Capability to support a portfolio of business-critical Digital Channels programmes. This permanent role will augment multidisciplinary teams delivering high-impact digital services and may support work across multiple products and service areas. You will contribute to services currently in Alpha, Private Beta, and Live phases, helping design intuitive, accessible, and visually consistent user experiences. Key Programmes You May Support Report a Change Once (RACO): A cross-government service enabling users to report changes once across multiple benefits, improving efficiency, reducing fraud and error, and ensuring timely outcomes. The service is currently in Alpha and progressing toward Private Beta and MVP release. Customer Account: A live digital service allowing users to access proof of benefit letters online, reducing call volumes and postal demand while improving customer experience. Government App andamp; Wallet: Supporting the i