About the role Kingsley Home Care is part of the wider Kingsley Healthcare Group, an established UK care provider with over 26 years experience delivering trusted, high-quality care. Our Lowestoft branch is well-established locally, with strong demand and a capable, close-knit team that takes pride in delivering consistent, high standards of care. It s a stable service with solid foundations and clear opportunity for further growth. This is an opportunity to step into a leadership role where you can shape the direction of the branch and make a measurable difference to both clients and staff. Find out more about Kingsley Home Care Reports to: Operations Manager/ Regional Operations Director Key duties and responsibilities Lead and manage branch staff, fostering a positive work environment and supporting professional development. Participate in the branch on-call rota, providing out-of-hours operational cover, managing incidents, supporting staff, and acting as the escalation lead for emergencies, safeguarding concerns, and service continuity issues. Oversee daily operations, including scheduling, client intake, care planning, and service coordination. Ensure regulatory compliance, quality assurance, and effective risk management across all services. Build client and community relationships, handling concerns, conducting assessments, and promoting services. Manage branch performance, including budget oversight, KPI monitoring, and identifying growth opportunities. Skill