Operations Manager Location: Northumbria UniversityBusiness: Chartwells - part of Compass Group UK and Ireland About the role We have an exciting opportunity for an experienced Operations Manager to join our senior management team at Northumbria University, working in partnership with our client to deliver outstanding food, hospitality and event catering experiences for students, staff and visitors. This is a key strategic role, responsible for operational excellence, commercial performance, customer experience and people leadership across a busy, multi-outlet university campus. If you''re passionate about food, love delivering great events and thrive in a fast-paced environment, we''d love to hear from you. Key responsibilities Operational and Compliance Leadership Ensure full compliance with food safety, health and safety, brand, legal and contractual standards, maintaining excellent audit results Implement and monitor operational standards consistently across all units Proactively identify and mitigate operational risks Ensure accurate reporting and adherence to company and university policies People Leadership Lead, support and develop operational teams through clear communication, coaching and visible leadership Create a positive, inclusive and high-performing team culture Manage recruitment, retention, succession planning and absence management Develop management capability through regular 1:1s, performance reviews and development plans Senior Management Team Contri