Job Specification:

• Ensure all customer requests are dealt with in an efficient manner, providing comprehensive feedback where necessary
• Raising of purchase orders and management of invoicing from start to finish.
• Portfolio diary management.
• Arranging emergency call outs.
• Scheduling planned maintenance.
• Liaising with Subcontractors and booking jobs.
• Run and review WIP reports weekly
• Run and review Debt report weekly
• Monthly contractual and extra works invoicing.
• Completing paperwork and monthly billing.
• Direct contact with customers over the phone.
• Assist the Contract Manager with completing Monthly Contract Review reports to a high standard and in a timely manner.
• Manage the project log, keeping records up-to-date and highlight any potential overspends or discrepancies for all reactive order and work
• Answer calls and emails in a professional and timely manner.
• Ensure the delivery of high Customer Service Standards.
• Support with any adhoc requests required