Description We are seeking a highly motivated and experienced Senior Business Analyst with proven expertise in Salesforce and Kantata SX/NAPTA to join our dynamic team. This role will focus on supporting business processes related to Professional Services, Project Portfolio andamp; Program Management (PPPM), and Implementation workflows. You will collaborate with cross-functional teams including Product, Engineering, Professional Services, and Operations to gather requirements, refine user stories, and support agile development and system improvements across key platforms. This is a hands-on role requiring both strategic thinking and detailed execution. You will serve as a key liaison between business stakeholders and technical teams, ensuring solutions are aligned with business needs and scalable across the organization. Requirements 5+ years of experience as a Business Analyst, with at least 2 years of direct experience working with both Salesforce and Kantata SX. Strong understanding of Professional Services operations, including PPPM, resource management, project financials, and client implementation workflows. Hands-on experience with Salesforce configuration (custom objects, flows, validation rules) and working knowledge of Kantata SX project life cycle functionality. Excellent verbal and written communication skills; able to bridge the gap between technical teams and business users. Demonstrated ability to manage multiple workstreams and stakeholders in a fast-paced,