1st Line Support Customer Service AgentAnnual Salary: CompetitiveLocation: Kingston upon Thames, KT1Job Type: Full-time, Hybrid Day-to-day of the role:Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone.Occasionally assist with the configuration and provisioning of services, ensuring seamless deployment and functionality.Conduct comprehensive testing and evaluation of new services, ensuring optimal performance and reliability.Facilitate the onboarding process for new clients by providing thorough guidance and support.Assist the sales team by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients.Collaborate with suppliers and internal teams to ensure efficient service delivery.Perform various administrative and ad hoc duties as required.Required Skills and Qualifications:Previous experience in a customer support role, preferably within a service provider environment.Familiarity with cellular network environments is advantageous.Experience with Zendesk or similar customer service software is beneficial.Strong customer service and time management skills.Excellent written and verbal communication skills in English.High attention to detail with the ability to see tasks through to completion.Ability to work independently while effectively engaging with internal and ext