Head of Strategic Account Management Remote Based Monday to Friday 37.5 Hours Lead and grow a high-value portfolio of complex, long-term customer contracts. You''ll set the standard for strategic account management, drive proactive renewals, strengthen executive relationships, and build a high-performing team-all while collaborating across Commercial, Finance, Operations, and Transformation teams to deliver results. To be considered you must have at least 3 years'' UK-based experience in a relevant strategic, commercial or customer-facing leadership role, alongside strong NHS knowledge (including approvals processes), experience leading large teams (10+ direct reports) and familiarity with MES frameworks. Key Responsibilities Lead Strategic Accounts with consistent, high-quality account management across a complex portfolio Drive growth, retention, and commercially sound renewals through insight-led account plans Strengthen executive-level customer relationships and ensure proactive renewal planning Lead, coach, and develop a team of 10+ Strategic Account Managers Embed structured governance, performance tracking, and disciplined ways of working Work closely with Commercial, Finance, Operations, and Transformation teams to deliver measurable results Qualifications and Professional Background Essential: At least 3 years'' UK-based experience in strategic account management, commercial or customer-facing leadership roles Essential: Proven ability to operate at