Client Support ManagerLocation: Yeovil (office-based) Hours: 08:00-17:00 Full-time, permanentSalary: 45,000- 50,000Team: Managing a team of 6About our clientOur client is a leading specialist in their industryThe roleThe Client Support Manager will lead the day-to-day customer service operation, manage a team of six and support overall customer service performance.Reporting to the CRO, you will ensure customers receive fast, accurate and consistently high-quality service across all channels.This is an office-based role in Yeovil, working 08:00-17:00.High-level customer service focus Set and maintain clear service standards for response times, accuracy and professionalism. Build and embed a strong "customer first" culture within the team. Coach team members in best-practice customer handling, including active listening, empathy, problem-solving and de-escalation. Ensure consistent, high-quality interactions through the use of agreed processes, templates and guidelines. Act as the escalation point for complex or complaint cases, resolving issues quickly while protecting customer relationships. Track error rates, credits/claims and recurring issues, and drive root-cause fixes as part of continuous improvement. Use customer feedback and data to improve processes and enhance overall service.Key responsibilities Lead, coach and develop the 6-person Client Support Team, including regular 1:1s and performance reviews. Coordinate customer and new business appointments with internal Cl