KeyresponsibilitiesContactCentreOperationsManager

• Leadday-to-dayoperationsoftheContactCentre,ensuringefficientservicedeliveryacrossallinboundchannels(telephonyanddigital),andachievingperformance,quality,andcustomersatisfactiontargets.

• Providestrategicoversightofprocesses,people,andtechnology,ensuringoperationsarecost-effective,compliantwithCouncilpolicy,andcontinuouslyimprovedinlinewithresidentneeds...