Job Title: Customer Service Officer

Location: Local authority based in Croydon

Hourly rate: -16.25 PAYE

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours- Hybrid working available

ASAP Start

Job Duties:

• Being the first point of contact for interaction with vulnerable clients and their carers.
• Take decisions within established procedures dealing with end user and prescriber queries and issues.
• Ability to work flexibly to support the move to stretched working days and weekend operating as required.
• Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
• Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.

Person Specification: The ideal candidate must have:

• Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
• Experience liaising with carers and understanding their needs and challenges
• Previous experience in a customer facing role
• Strong interpersonal skills, including empathy, patience and active listening
• Competent in using IT systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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