Contract: Permanent, full time (35 hours per week) Salary: £22,394 per annum Location: Closing date: Wednesday 11th February 2026 Interview date: 23rd and 24th February 2026 Join Blue Cross as a Customer Care Officer and play a pivotal role in providing essential support and information to our supporters, clients, and the public. As the compassionate first point of contact, you''ll offer a listening ear, expert advice, and signposting services, ensuring that every interaction leaves a positive impact on those seeking assistance. This is a hybrid role with 2 days a week in our Burford office. More about the role In this role, you ll provide advice, reassurance, and assistance to those in need of our services, with a particular emphasis on complaint management. Whether by phone, email, or other channels, you will ensure their concerns are addressed with empathy and professionalism. Key responsibilities include: Handling complaints from service users with empathy, professionalism, and attention to detail. Documenting and investigating complaints and supporting timely resolutions. Responding in writing to enquiries and feedback across letters, email, and social media. Resolving enquiries and requests promptly, escalating complex issues where needed. Staying up to date with Blue Cross initiatives and campaigns to provide accurate information. Acting as a brand ambassador, promoting our mission and values in every interaction. Processing telephone donations accurate