IT Support Engineer (Hybrid / Remote working Considered) My client is expanding and is seeking a proactive, technically strong IT Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You ll act as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You ll work extensively with their RMM platform and cybersecurity tooling including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security, EDR platforms (SentinelOne, Huntress) and backup solutions Assisting with deployments, migrations and infrastructure upgrades Escalating complex issues to senior engineers or vendors where appropriate Maintaining accurate technical documentation and communicating clearly with clients